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Terms and Conditions – Ursula Creative Studio

Last updated: 18/07/2025

Welcome to Ursula Creative Studio. I am Ursula Stefanie Bleicher, the owner of this online store specialising in personalised handmade decorative accessories. By accessing and using this website or placing an order, you agree to the following terms and conditions.

1. GENERAL INFORMATION

  • Owner: Ursula Stefanie Bleicher

  • NIE: X7794278S

  • Address: General Herrera Street 86, 28805 Alcalá de Henares, Spain

  • Contact email: ucreativemail@gmail.com

  • Website: www.ucreativestudio.com

  • Subject: Online sale of personalised handmade decoration products.

2. PURCHASE PROCESS

The customer will be able to select the desired products, add them to the basket, and complete the payment process securely. Once the order has been placed, they will receive a confirmation email with the details of the purchase.

3. PRICES AND PAYMENT METHODS

  • All prices are expressed in euros (€) and include the applicable VAT.

  • Payments are processed through secure third-party platforms (Stripe, PayPal, etc.).

  • Ursula Creative Studio does not store customer banking information.

4. SHIPPING AND DELIVERY TIMES

  • Shipments are made through courier companies.

  • The delivery time is indicated during the purchasing process and varies depending on the destination.

  • The customer is responsible for providing a complete and correct delivery address.

  • We are not responsible for delays caused by incorrect information provided by the buyer.

5. RETURNS AND EXCHANGES POLICY

5.1. Defective products

If you receive a product with a manufacturing defect, you can make a claim within 7 calendar days following receipt. To do this, send an email to ucreativemail@gmail.com with:

  • Your full name and order number

  • Detailed description of the defect

  • At least one clear photo of the defective product

Once the claim has been validated, it will be offered:

  • A replacement of the same product (if available)

  • Or an exchange for another item of equal or greater value (paying the difference if applicable)

The costs of return and reshipment will be borne by Ursula Creative Studio in the case of a proven defect.

5.2. Exclusion of returns

According to Article 103 of the General Law for the Defence of Consumers and Users (RD 1/2007), returns will not be accepted in the following cases:

  • Custom or bespoke products

  • Handcrafted products made to order

  • Used, opened, handled or without their original packaging

  • Products with broken seals, if they are not suitable for return for hygiene reasons

  • Claims made outside the 7 calendar days from receipt

6. LEGAL WARRANTY ON HANDICRAFT PRODUCTS

In accordance with Article 116 of RD 1/2007, products come with a legal warranty of 2 years for manufacturing defects.

Not covered:

  • Natural wear from use

  • Natural differences in materials and artisanal processes

  • Damage due to misuse, impacts, moisture or inadequate maintenance

7. CLIENT'S RESPONSIBILITY

Upon making a purchase, the customer declares:

  • Provide accurate and up-to-date information

  • Review the order before confirming it

  • Follow the instructions for use and care of the product

Ursula Creative Studio is not responsible for any damages resulting from improper use.

8. CONFLICT RESOLUTION

In the event of a dispute, the customer can access the Online Dispute Resolution Platform of the European Commission (ODR):

🔗 https://ec.europa.eu/consumers/odr

9. DATA PROTECTION

Personal data will be processed in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and the Privacy Policy of Ursula Creative Studio, solely for the management of orders, communications, and service improvement.

10. MODIFICATIONS OF THE TERMS

Ursula Creative Studio reserves the right to update these Terms and Conditions without prior notice. The modifications will take effect at the time of their publication on this page.

11. CONTACT

For inquiries related to these terms, you can write to:

ucreativemail@gmail.com

Thank you for trusting Ursula Creative Studio.